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Antivirus Scanning Software can cause Database corruption within OnCommand Unified Manager or OnCommand Performance Manager

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23
Visibility:
Public
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0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

Applies to

  • OnCommand Unified Manager (All versions)
  • OnCommand Performance Manager (All versions)

Issue

Database corruption causes a multitude of symptoms depending on which part of the Database has become corrupt. 
Normal Symptoms include (but are not limited to): 

  •  Attempt to load the Web UI and nothing happens
  •  The Web User Interface timing out when it worked recently WITHOUT ANY CHANGES to the software, or the environment.
  •  MYSQL Services may not start.

Sometimes MYSQL does start, even if corruption is present; it depends on where the corruption occurred in the database.

  • Attempting to restore a database backup to a separate system fails.

 

 

 

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