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権限エラーのため、 SnapCenter サーバがプラグインからのアクセスを拒否しました

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のしんだ

に適用されます

  • SnapCenter Server
  • SnapCenter Plug-in for VMware vSphere ( SCV )

問題

設定ミスがなくても権限エラーが発生したため、 SnapCenter サーバは SnapCenter プラグインからのアクセスを拒否します。
この問題が原因で、次の問題が発生します。

  • 問題 1: SnapCenter Plug-in for VMware vSphere ( SCV )のダッシュボード、ストレージシステム、リソースグループ、ポリシー、ゲストファイルのリストアのページに情報が表示されない。次 aegis.logの例のような認証エラーがに表示されます。

    ERROR VSC com.netapp.aegis.sms.client.SnapManagerPolicyServiceRestImpl Unable to get policies from SnapCenter Server : The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
    ERROR VSC com.netapp.aegis.sms.manager.PolicyManager Unable to get policies from SnapCenter Server : The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.

  • 問題 2:スケジュールされた SnapCenter ジョブが実行されないSMCoreService.logで SnapCenter サーバからの応答に次のエラーメッセージが表示されます。

   <_message>The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.<_errorCode>-1

  • 問題 3:次のエラーが原因で、 SCV バックアップジョブが失敗する。

Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

には aegis.log 、次のメッセージも表示されます。 

ERROR VSC com.netapp.aegis.sms.client.SnapManagerStorageServiceImpl The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
ERROR VSC com.netapp.aegis.model.DatastoreStorageDetailsCache The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.
DEBUG VSC com.netapp.aegis.model.DatastoreStorageDetailsCache Storage footprint not found
ERROR VSC com.netapp.aegis.discovery.VsphereDiscoveryManager Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.
ERROR VSC com.netapp.aegis.sms.provider.DiscoverResourcesManager [JobId:<Job_ID>] com.netapp.nvpf.api.model.ApiException: Unable to get storage details for datastore <datastore_name> with managed object reference <datastore_id>. Storage system(s) may need to be added, also ensure that the associated host is in a connected state.

 

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