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SnapCenter のリストア / クローン / 検証は 3 時間後にタイムアウトします

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snapcenter
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環境

  • SnapCenter サーバ( SC )
  • SnapCenter Plug-In for Microsoft SQL Server ( SCSQL )
  • SnapCenter Plug-in for Microsoft Exchange Server ( SCE )
  • SnapCenter Plug-In for Oracle ( SCO )
  • SAP HANA向けSnapCenter プラグイン(SCHANA)

問題

  • 3時間後にリストアが失敗して次のエラーが表示される: CloneActivity failed. Plugin:SqlManagementService, API: CreateClone. Response:
  • SMCoreログのエラー <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log

     INFO  SnapManagerWeb_2422969 PID=[7036] TID=[65] [Verification] Start calling smcore for verification https://<verification_server>:8145/ProtectionService/VerifyBackup
    ...
     DEBUG SnapManagerWeb_2422969 PID=[7036] TID=[1] Updating the job (2422969) task (Backup Verification) status as Failed

     ERROR SMCore_2422969 PID=[5736] TID=[108] WebException caught while invoking  https://localhost:8145/SqlProtectionService/VerifyBackup
     ERROR SMCore_2422969 PID=[5736] TID=[108] WebException Encountered, Response null
     ERROR SMCore_2422969 PID=[5736] TID=[108] Exception in method: InvokeXML.
    System.Net.WebException: The operation has timed out

 

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