メインコンテンツまでスキップ

インターネットへの接続がないため、管理サービスの更新に失敗しました

Views:
15
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

環境

Hybrid Cloud Control(HCC)を使用した管理サービスの更新

問題

  • HCCからトリガーされた管理サービスの更新が失敗し、次のエラーメッセージが表示されます。
    The management services upgrade was unsuccessful. Please ensure your management node has internet access and try again.
  • HCCを介してダウンロードされたパッケージファイルを使用した管理サービスの更新が100%を超えず、概要で100%で停止します。
    Uploading and validating package...
  • [1]GET / LOGSで収集されたAPI(Swagger UI - https://mNodeIP/mnode)のログと mnode_mnode HCCから収集された管理ログ(サービスログ)には次のエラーが含まれます。
    <DATE TIME> ERROR   [services_api.py:1071] 403 Client Error: Forbidden for url: https://akamai.bintray.com/37/.... (簡潔にするため省略)
    <DATE TIME> INFO    [__init__.py:28] Setting details to: Update failed. Check logs for more information.
    <DATE TIME> INFO    [__init__.py:55] Getting status
    <DATE TIME> INFO    [__init__.py:61] status = error
    <DATE TIME> INFO    [__init__.py:55] Getting details
    <DATE TIME> INFO    [__init__.py:61] details = Update failed. Check logs for more information.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.