メインコンテンツまでスキップ

AutoSupport がデータでエラー処理がタイムアウトし、配信に失敗する ONTAP 7-mode

Views:
6
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

に適用されます

  • Data ONTAP 7-Mode
  • autosupport
  • HTTP
  • HTTP
  • SMTP

問題

AutoSupport 履歴を確認します

> autosupport history show -fields status ,error ,destination

seq-num destination status error
------- ----------- ------ -----
39      smtp        ignore ""
39      http        transmission-failed  Failed to connect to support.netapp.com port 443: Operation timed out
39      noteto      ignore ""
38      smtp        ignore ""
38      http        sent-successful ""
38      noteto      ignore ""

Notifydlog のエラーです

> rdfile /etc/log/mlog/notifyd.log

エラーの場所を確認します。

ほとんどの場合、次のメッセージから開始して、真のエラーメッセージを表示することができます。

message: Closing connection #0

HTTP

 (message: Trying 216.240.21.18... (message: Failed to connect to support.netapp.com port 443: Operation timed out) 

SMTP

 (message: Trying MAIL_HOST_IP... (message: Operation timed out) 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support