メインコンテンツまでスキップ

ヘルスアラートでは、SPファームウェアのアップグレード後にSPの低下が報告されます

Views:
63
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

環境

  • サービスプロecssor(SP;サービスプロecssor)
  • ONTAP 9

問題

  • system controller show コントローラステータスがであることを報告します degraded
  • system health subsystem show レポート Service-Processor degraded

Cluster ::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       ok
Memory            ok
Service-Processor degraded
Switch-Health     ok
CIFS-NDO          ok
Motherboard       ok
IO                ok
MetroCluster      ok
MetroCluster_Node ok
FHM-Switch        ok
FHM-Bridge        ok
SAS-connect_Cluster
                  ok
13 entries were displayed.

  • system health alert show -instance レポート SPAutoUpgradeFailedMajorAlert

Cluster::> system health alert show -instance

                      Node: Node01
                   Monitor: controller
                  Alert ID: SPAutoUpgradeFailedMajorAlert
         Alerting Resource: SP Upgrade
                 Subsystem: Service-Processor
           Indication Time: Tue Jun 28 21:04:44 2022
        Perceived Severity: Major
            Probable Cause: Configuration_error
               Description: A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
        Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
2. Manually upgrade Service Processor by using the "system service-processor image update" command.
3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
4. Contact the technical support if the alert persists.
           Possible Effect: Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.
               Acknowledge: false
                  Suppress: false
                    Policy: SPAutoUpgradeFailedMajorAlertPolicy
              Acknowledger: -
                Suppressor: -
    Additional Information: New firmware available: false
                            New firmware Version : Not Applicable
                            Auto update: true
                            Auto update  Status: installed
                            Previous AutoUpdate Status : failed
    Alerting Resource Name: SP Upgrade
     Additional Alert Tags: device

  • system service-processor image show SPファームウェアが正常にアップグレードされたことを報告する。

Cluster::> system service-processor image show
                                           Is
Node             Type  Image   Status      Current Version
---------------- ----- ------- ----------- ------- --------
Node01   BMC
                      primary installed   true    11.8
                       backup  installed   false   11.6
Node02   BMC
                       primary installed   true    11.8
                       backup  installed   false   11.6
4 entries were displayed.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.