メインコンテンツまでスキップ

ASUP からアラート E メールが送信され、最新のエラーは確認されません

Views:
20
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
hw
Last Updated:

環境

  • E2824
  • SANtricity OS 11.70R3 の場合
  • ASUP ( AutoSupport )

問題

ASUP からのアラートメールがいくつか送信されましたが、 GUI とサポートバンドルからのチェックで最新のエラーが見つかりませんでした

通知メールの例 1 :

Dear Support Partner:
 
Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
 
NetApp has received an AutoSupport from the following system:
 
SYSTEM DETAILS:
================
SITE NAME:    xxxx
HOSTNAME:   UNNAMED
SERIAL NUMBER:   952000000000
PRIORITY:   P3
 
SYMPTOM:   EPSUFL:E-Series Notification from Unnamed (Power supply failed) CRITICAL
MODEL:   E2824
SW VERSION:   11.70R3 CFW: 08.70.00.03
 
Please review and follow up with your customer.
 
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue
に関するネットアップのドキュメントを参照してください。

通知メールの例 2 :

Dear Support Partner:

Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
 
NetApp has received an AutoSupport from the following system:
 
SYSTEM DETAILS:
================
SITE NAME:    xxxx
HOSTNAME:   UNNAMED
SERIAL NUMBER:   952000000000
PRIORITY:   P2
 
SYMPTOM:   ESDIAG:E-Series Notification from Unnamed (Controller redundancy lost) CRITICAL
MODEL:   E2824
SW VERSION:   11.70R3 CFW: 08.70.00.03
 
Please review and follow up with your customer.
 
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue.

EMS ログからチェックしてください。このエラーメッセージは数か月前に表示されました。

Date/Time: 8/17/21, 6:03:44 AM
Sequence number: 1190
Event type: 283B
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Power supply failed
Event specific codes: 0/0/0
Component type: Power Supply
Component location: Shelf 1, Power-fan canister 2, Bay 1
Logged by: Controller in bay A

 
Date/Time: 7/19/21, 10:32:15 PM
Sequence number: 211
Event type: 2829
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Controller redundancy lost
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay B
Logged by: Controller in bay B

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.