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E-Series controller failure with status code 0E L3

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e-series-disk-shelves
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esg
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Applies to

  • NetApp E-Series
  • E5724
  • E5760

Answer

  • This error code tells us the controller is hardware lockdown and indicates persistent hardware errors counters have triggered it
  • Further troubleshooting and analysis will be required

If the part needs to be replaced, incase a hardware fault analysis is required

  1. Document the system board labels ( serial number and part numbers ) on the case 
  2. Docuemnt the shipping return label
  3. Write "RCA" on the top of the return label

 

 

 

Additional Information

Please contact NetApp Technical Support and reference this article for further assistance.