「Unable to update SP network information at this time」というエラーでSP / BMCにアクセスできません
環境
- FAS / AFF
- ONTAP 9
- Baseboard Management Controller(BMC)
- サービス プロセッサ(SP)
問題
- SSH経由でSP / BMCにアクセスできません。
- SP / BMCのIPアドレスにpingを実行できません。
- イベントログでは、次のイベントが報告されます。
splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW
[Node-1: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.
sysconfig -a
とマークされたBMCまたはSPの出力unknown
:
例:
::> system node run -node <node-name> sysconfig -a
Service Processor Status: Online
Firmware Version: 11.5
Mgmt MAC Address: xx:xx:xx:xx:xx:xx
Ethernet Link: unknown, full duplex, auto-neg complete
Using DHCP: no
IPv4 configuration:
IP Address: unknown
Netmask: unknown
Gateway: unknown