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「Unable to update SP network information at this time」というエラーでSP / BMCにアクセスできません

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環境

  • FAS / AFF
  • ONTAP 9
  • Baseboard Management Controller(BMC)
  • サービス プロセッサ(SP)

問題

  • SSH経由でSP / BMCにアクセスできません。
  • SP / BMCのIPアドレスにpingを実行できません。
  • イベントログでは、次のイベントが報告されます。

splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW

[Node-1: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

  • sysconfig -a とマークされたBMCまたはSPの出力 unknown

例:

 

::> system node run -node <node-name> sysconfig -a

    Service Processor        Status: Online
        Firmware Version:   11.5
        Mgmt MAC Address:   xx:xx:xx:xx:xx:xx
        Ethernet Link:      unknown, full duplex, auto-neg complete
        Using DHCP:         no
        IPv4 configuration:
        IP Address:         unknown
        Netmask:            unknown
        Gateway:            unknown

 

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