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リカバリ不能なエラーが発生して AFF-A800 システムがパニック状態になります

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に適用されます

  • AFF A800用
  • ONTAP 9

問題

  • リカバリ不能なエラーが発生して AFF-A800 システムがパニック状態になります。

例:

PANIC: Unrecoverable error(0x500000) in switch 111/8/0. in process thread taskq on release 9.7P4
  • ASUP の「 pci-hierarchie.xmlshow pci -h」を使用するか、コマンドを使用すると PCIe 階層が表示されます。

例:

LOADER-B*> show pci

111/8/0: PLX Technology product 0x9765 (PCI bridge, rev 0xb0) <---- PEX9765 Downstream Port Connected to NVMe Storage SSD

  • ASUP の「 ems-log-file-partner .GZ 」にポート 0n failed と表示される。

例:

[node02: disk_server_0: disk.checksum.offlineAdapter:alert]: Adapter 0n taken offline due to checksum verification failure on multiple disks. Keep the adapter offline and contact Contact NetApp technical support. for assistance.
[node02: disk_server_0: callhome.hba.failed:EMERGENCY]: Call home for Write Verification Error: Port 0n Failed. Keep the adapter offline and contact NetApp technical support for assistance.

 

 

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