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Fan Failure on NS224 Shelf

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19
Visibility:
Public
Votes:
0
Category:
disk-shelves
Specialty:
hw
Last Updated:

Applies to

  • NS224 shelf
  • NSM100 module

Issue

  • NS224 shelf status is critical due to fan failure:

::> system node run -node <node> -command storage show fault

Enclosure Status: critical
Channel: 0x
Shelf: 0
Shelf Type: NS224NSM100
Module Type: NSM100

Fans:
Element Status         Status Bytes  Status Descriptions
  1: OK                01,07,FF,27
  2: OK                01,07,FF,27
  3: OK                01,07,FF,27
  4: OK                01,07,FF,27
  5: OK                01,07,FF,27
  6: CRITICAL          02,00,00,70   OFF, FAIL
  7: OK                01,07,FF,27

  • The following alerts are reported in the event logs:

[Node-05: dsa_worker4: ses.status.fanError:EMERGENCY]: NS224NSM100 (S/N SHFGXXXXX000XXX) shelf 0 on channel 0x cooling fan error for Cooling element 6: critical status; fan is off. This element is on the unknown location.
[Node-05: dsa_worker4: callhome.shlf.fan:EMERGENCY]: Call home for SHELF COOLING UNIT FAILED

  • Environment section example:

::> system node run -node <node> -command  

Channel: 0x
Shelf: 0

Cooling Unit installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20; with error: 6
Cooling Units by element:
  [1] 20470 RPM
  [2] 20470 RPM
  [3] 20470 RPM
  [4] 20470 RPM
  [5] 20470 RPM
  [6] 0 RPM
  [7] 20470 RPM

  • The affected fan was replaced, but the issue remains.

 

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