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AutoSupport の配信に失敗し、「配信 URL に不明なホストが設定されています」というメッセージが表示されます。 java.net.UnknownHostException

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Category:
e-series-santricity-management-software
Specialty:
san
Last Updated:

に適用されます

  • NetApp E5700 ハイブリッドフラッシュシステム
  • SANtricity 11.50

問題

  • HTTP および HTTPS の配信方式を使用して設定した場合、 AutoSupport の配信に失敗します。テスト時に、次のエラーメッセージが表示されます。
"Message:Unknown host in delivery URL is configured" 例外があります java.net.UnknownHostException: support.netapp.com: Name or service not known

Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location: 

6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.

 

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