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Cloud Insights のサポートセクションに移動すると、「サポート情報データの取得エラー(502)」という警告バナーでエラーメッセージが表示されます。

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環境

Cloud Insights ( CI )

問題

  • に移動するとき<img alt="clipboard_e8aff3bb8bfd71bb6cdc9a3a4444d3060.png" class="internal" src.path="//Advice_and_Troubleshooting/Data_Infrastructure_Management/OnCommand_Insight/Navigating_to_the_support_section_in_Cloud_Insights_throws_error_message_in_warning_banner,_&quot;Error_fetching_Support_Info_data_(502)&quot;" src.filename="clipboard_e8aff3bb8bfd71bb6cdc9a3a4444d3060.png" src="./clipboard_e8aff3bb8bfd71bb6cdc9a3a4444d3060.png" />> Cloud Insights のSupportセクションに警告バナーが表示され、次のエラーメッセージが表示Cloud Insights (CI) 
    Error fetching Support Info data (502)

Cloud Insights (CI)

 

  • 標準、プレミアム、またはver2.0基本契約の同じページに表示される「Cloud Insights サポート」タイルがありません。

図1.正常なタイルのCloud Insights サポートタイル
Cloud Insights (CI)

図2.Cloud Insights サポートタイルが欠落しており、エラーバナーが表示されています
Cloud Insights (CI)

 

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