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CVOライセンスの更新が「Failed connecting to SaaS-mp service」というエラーで失敗します。応答のデコードに失敗しました'

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Category:
cloud-manager
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bluexp
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環境

  • BlueXPコネクタ
  • Cloud Volumes ONTAP(CVO)
  • BlueXP  デジタルウォレット

問題

  • BlueXP  アカウントの下にあるすべてのCVOのライセンス更新が停止し、次のエラーで失敗しました:'Failed connecting to saas-mp service. Failed decoding response'
server.logから:
2025-04-15 11:17:52,209 UTC ERROR [Renew License                 ] [xxxxxxxx] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-2964) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/SaasMpProtocol/describeCvoSubscription failed: Failed connecting to saas-mp service. Failed decoding response
com.netapp.oncloud.simplicator.client.common.SimplicatorException: Failed connecting to saas-mp service. Failed decoding response
 
debug-saasmp.logから:2025-04-15 11:17:52,208 UTC DEBUG [Renew License                 ] [xxxxxxxx] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-2999) [saasMp:109] SAASMP call to GET https://cloudmanager.cloud.netapp.com/saas-mp/cvo/vsaworkingenvironment-xxxxxx/subscription took 0
>>>> Request >>>>
<<<< Response <<<<
Failed decoding response
<<<< Failure <<<<
Failed connecting to saas-mp service. Failed decoding
response
  • BlueXP  UIで他の複数のワークフローがこのエラーで失敗します。
  • すべてのマーケットプレイスサブスクリプションが BlueXP  デジタルウォレットから消えました。

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