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Cloud Sync リレーションシップがマウントエラー(13):Permission denied で同期の開始に失敗する

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環境

  • NetApp Cloud Sync
  • CIFS / SMB

問題

  • Cloud Sync が "mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)" との関係の同期に失敗する
  • Cloud Sync の UI に、同期開始時にデータブローカーが共有フォルダをマウントしようとした際に「permission denied」エラーが表示されます。 
Cloud Sync relationship fails to start Sync with mount error(13): Permission denied
  • データブローカーのログには以下が表示されます:
[INFO] [MASTER] [0] [1980] Executing command { command: "mount -t cifs //10.xxx.xxx.228/'z2' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_src -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }
[INFO] [MASTER] [0] [1980] Executing command { command: "mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks", timeout: 20000 }
[ERROR] [MASTER] [0] [1980] Failed to execute command Error: Command failed: mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks
mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
   at ChildProcess.exithandler (child_process.js:383:12)
   at ChildProcess.emit (evnetapps.js:400:28)
   at ChildProcess.emit (domain.js:475:12)
   at maybeClose (internal/child_process.js:1058:16)
   at Process.ChildProcess._handle.onexit (internal/child_process.js:293:5) {
  killed: false,
  code: 32,
  signal: null,
  cmd: "mount -t cifs //10.xxx.xxx.230/'z1' mnt/61ed939c5744bedd9f346bc1/85xxx-xxx-xxx-xxx_trg -o domain=netapp,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks"
}
[INFO] [MASTER] [0] [1980] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"61ed939c5744bedd9f346bc1","status":"FAILED","reason":"mount error(13): Permission denied\nRefer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)\n","source":{"cifs":{"host":"10.xxx.xxx.228","share":"/z2","version":"2.1","provider":"anf","workingEnvironmnetappId":"70xxxx-xxxx-xxx-xxx"}},"target":{"cifs":{"host":"10.xxx.xxx.230","share":"/z1","version":"2.1","provider":"anf","workingEnvironmnetappId":"70xxxx-xxxx-xxx-xxx"}}

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