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AFF A250ノードは、BMCハートビートが失われると応答しなくなります

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環境

  • AFF-A250
  • ベースボード管理コントローラ(BMC)ファームウェア15.7以下

問題

  • ノードが停止し、そのノードのBMCにアクセスできなくなります。
  • シリアルコンソールポート経由でノードにアクセスすることはできません。
  • イベントログには次の情報が表示されます。

Sat Feb 04, 2023 16:20:03 -0500 HA Group Notification (PARTNER REBOOT (CONTROLLER TAKEOVER)) NOTICE This system has taken over Node-02
Sat Feb 04 15:40:08 -0500 [Node-02: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
Sat Feb 04 15:52:08 -0500 [Node-02: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
Sat Feb 04 16:04:02 -0500 [Node-02: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

  • BMCログでは、次の情報が表示されます。

2e0 | 02/06/2023 | 14:51:11 | Other FRU #0x50 |
2e1 | OEM record f2 | FPGA pull BMC whole reset
2e2 | OEM record f2 | Pilot AC cycle
2e3 | 02/06/2023 | 14:51:29 | Battery #0x4a | State Deasserted

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