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HCCで[Upgrade]セクションにストレージノードまたはコンピューティングノードが表示されない

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環境

  • NetApp HCI
  • NetAppハイブリッドクラウドコントロール(HCC)

問題

  • お客様がHybrid Cloud Control(HCC)を開いて[Upgrade]ボタンをクリックしても、ストレージノードとコンピューティングノードの情報が表示されません。次のエラーメッセージが表示されます。
 
A polling attempt failed to refresh some of your data. Some information in the table may be out of date. Try refreshing the page. If the problem persists, contact your technical support engineer.
 
  • また、mnode上のinventory-service コンテナのログには、次のエラーメッセージが表示されます。
 
app.inventory_service.api_clients.service_api_client.ServiceApiClient.get_and_raise_for_status in 0.0 seconds as it raised ConnectionError: HTTPConnectionPool(host='package-svc', port=80): Max retries exceeded with url: /package-repository/1/packages?name=compute-firmware (Caused by NameResolutionError("<urllib3.connection.HTTPConnection object at 0x7fced92b92e0>: Failed to resolve 'package-svc' ([Errno -3] Try again)"))

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