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AIQUM WebUIがエラー404で失敗し、Windowsの再起動後にサービスが起動しない

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環境

  • Active IQ Unified Manager(AIQUM)9.16P2
  • Windows Server(2016/2019/2022)

問題

  • Windows サーバーを再起動すると、AIQUM の Web インターフェースが読み込まれなくなります。ユーザーはブラウザでHTTP 404 error or “page not available”が表示されます。
  • さらに、NetApp Acquisition Service (OCIEAU)が起動せず、アップグレードを試みると、イベントログとインストールログに以下のエラーが記録されます。

Windows イベントログ:

The NetApp Active IQ Acquisition Service service terminated with the following service-specific error: Incorrect function.

AIQUM インストール/MySQL ログ:

CustomInstallLog ERROR: Length of required string is lesser than zero. Aborting the installationCustomInstallLog ERROR: Length of required string is lesser than zero for MySQL password encryption. Aborting the installationCustomInstallLog ERROR: Setup failed to configure MySQL settings and will exit now. Try again.MSI(c)(8C:F4)[02:02:02:389]: Doing action: SetupInterrupted

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