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Windows での UM 9.14+ への新規インストールまたはアップグレードが、UM サービスの開始待ちで「Keystore was tampered with」エラーにより失敗します

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環境

Active IQ Unified Manager(AIQUM)9.14+ for Windows

問題

  • 新規インストールの実行時またはActive IQ Unified Manager 9.14+ for Windowsへのアップグレード時、インストールまたはアップグレードは「waiting for UM services to start」の手順で失敗します。
  • jep.logの確認では、このステップでエラーメッセージが表示されます。
    2025-09-08 15:53:09,275 INFO  [main] [com.netapp.jeps.keystoresetup.Main] Generating a strong random password for Server Keystore
    2025-09-08 15:53:09,275 INFO  [main] [com.netapp.jeps.keystoresetup.Main] Previous Server Keystore file exists: C:\Program Files\NetApp\essentials\jboss\server\onaro\cert\server.keystore
    2025-09-08 15:53:09,275 ERROR [main] [com.netapp.jeps.keystoresetup.Main] Error loading Previous Server Keystore: C:\Program Files\NetApp\essentials\jboss\server\onaro\cert\server.keystore
    java.io.IOException: Keystore was tampered with, or password was incorrect

 

 

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