メインコンテンツへスキップ

Cloud Agentの応答タイムアウトが原因でAIQUMの関係に「No Data」と表示される

Views:
1
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

環境

  • Active IQ Unified Manager(AIQUM)9.16
  • ONTAP 9.15.1

問題

  • クラスタに関係がある場合でも、AIQUMの[Relationships]画面に「No Dataと表示されます。
  • acquisition/au.log エラーを表示:

INFO  [common-pool-13] c.o.s.a.d.n.NetAppOCIEDataSource (NetAppOCIEDataSource.java:217) - [CA] Cloud Agent Baseline response took 600004 ms
ERROR [common-pool-13] c.o.s.a.d.n.NetAppOCIEDataSource (NetAppOCIEDataSource.java:223) - Timed out waiting for cluster, recommend increasing timeout value
INFO  [common-pool-13] c.o.s.a.d.n.NetAppOCIEDataSource (NetAppOCIEDataSource.java:338) - [] Total poll duration: 600006 ms
INFO  [common-pool-13] c.o.s.a.d.n.NetAppOCIEDataSource (NetAppOCIEDataSource.java:346) - [] -- Finished Poll --
ERROR [common-pool-13] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:244) - <CLUSTER> [Error retrieving data] - Timed out waiting for cluster, recommend increasing timeout value ([Device name General Device]: Timed out waiting for cluster, recommend increasing timeout value) com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Timed out waiting for cluster, recommend increasing timeout value
     at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.NetAppOCIEDataSource.doFoundation(NetAppOCIEDataSource.java:224) ~[au-datasource-netappfoundation.jar:9.16.0-2024.11.J9]
     at com.onaro.sanscreen.acquisition.netappfoundation.datasource.NetAppFoundationPackage.pollNow(NetAppFoundationPackage.java:199) ~[au-package-netappfoundation.jar:9.16.0-2024.11.J9]
     at com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource.run(BaseDataSource.java:269) ~[au-framework.jar:9.16.0-2024.11.J9]
     at com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager$PollLogic.run(DataSourceManager.java:756) ~[au-framework.jar:9.16.0-2024.11.J9]
     at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.SchedulerTask.runLogic(SchedulerTask.java:102) ~[au-framework.jar:9.16.0-2024.11.J9]
     at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.Scheduler$LogicWrapper.run(Scheduler.java:271) ~[au-framework.jar:9.16.0-2024.11.J9]
     at com.onaro.commons.metrics.executor.ThreadPoolMonitorExecutor.lambda$submit$1(ThreadPoolMonitorExecutor.java:178) ~[commons-commons.jar:9.16.0-2024.11.J9]
     at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) ~[?:?]
     at java.util.concurrent.FutureTask.run(FutureTask.java:264) ~[?:?]
     at com.onaro.commons.metrics.executor.ThreadPoolMonitorExecutor.lambda$execute$0(ThreadPoolMonitorExecutor.java:164) ~[commons-commons.jar:9.16.0-2024.11.J9]
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
     at java.lang.Thread.run(Thread.java:829) ~[?:?]

  • server/ocumserver.log 警告を表示:

INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] OCIE JMS notification message received: {WarningCount=0, DatasourceName=<CLUSTER>, DatasourceID=4, Error0_ClusterManagementIP=<CLUSTER>, PackageName=netappfoundation, TotalReportTime=173, PollStartTime=1741224803759, ErrorCount=1, Success=false, DurationTime=600006, Error0_Message=Timed out waiting for cluster, recommend increasing timeout value, TotalZAPITime=-1, NotificationType=PACKAGE_COMPLETED, Error0_Type=BAD_ZAPI_RESPONSE, UpdateTime=1741225403790, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION, Error0_Zapi=null}
INFO  [oncommand] [reconciliation-0] [<CLUSTER>(poll@10:43:23.790)|acquire] [c.n.dfm.collector.OcieJmsListener] Inventory acquisiton for cluster <CLUSTER> complete in 0:10:00.031
INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] Starting to process OCIE notification for packageType = netappfoundation , notificationType = PACKAGE_COMPLETED for cluster = 4825 , sampleTime= 1741224803759
INFO  [oncommand] [opmTaskExecutor-4] [c.n.i.a.c.CapacityTierAnalysis] Cluster has been run before: 4825
INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [c.n.ipc.scheduling.OpmTaskScheduler] Scheduling com.netapp.ipc.scheduling.task.AggregatedDataPeriodicRefreshTask@781751ed with spring scheduler at time :
INFO  [oncommand] [org.springframework.jms.listener.DefaultMessageListenerContainer#1-1] [com.netapp.ipc.jms.OCIE_Events] Completed processing OCIE notification for packageType = netappfoundation , notificationType = PACKAGE_COMPLETED for cluster = 4825 , sampleTime= 1741224803759
WARN  [oncommand] [reconciliation-0] [c.n.d.c.ClusterStatusListener] Acquisition Failed for cluster : <CLUSTER> message : Timed out waiting for cluster, recommend increasing timeout value

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.