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SMBR で Snapshot のマウント処理を開始しましたが、「 Mount-SdSnapshot failed 」というエラーが表示されて失敗しました

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Category:
single-mailbox-recovery-smbr
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snapx
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環境

  • Single Mailbox Recovery(SMBR)
  • SnapCenter Server

問題

SMBR "Mount-SdSnapshot failed"で開始されている SnapCenter バックアップからの Snapshot マウント処理はエラーで失敗します。

SnapShotManager.log ファイル内 C:\ProgramData\NetApp\SMBR\Logs\のエントリ(デフォルトパス)に次のエラーが表示されます。

ERROR ao - Command execution error: FullyQualifiedErrorId: 102,SnapDrive.Client.PSModule.MountSdSnapshotException message: Failed to mount the Snapshot copy.Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Possible Resolution: Make sure that Host to storage connectivity is available.

SnapDriveSALDebug.log (デフォルトパス C:\Program Files\NetApp\SnapCenter\SMCore\)の対応するエントリは、 igroup 情報が検出されていないことを示しています。

Error SAL PID=[5528] TID=[9388] No Igroup information found for the specified input
Verbose SAL PID=[5528] TID=[9388] Retrieval of IGroup information-successful
....
Verbose SAL PID=[5528] TID=[9388] --IgroupManagementServiceProvider::GetIgroup
Error SAL PID=[5528] TID=[9388] No initiator Groups found in the host <host>
Verbose SAL PID=[5528] TID=[9388] exception 'No initiator Groups found in the host <host>' caught
....
Error SAL PID=[5528] TID=[11888] Snap connect failed - [Resource: <lun_path>]
Error SAL PID=[5528] TID=[11888] Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Error SAL PID=[5528] TID=[11888] Failed to mount the Snapshot copy.Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Possible Resolution: Make sure that Host to storage connectivity is available.

 

 

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