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「Eシリーズ通知（ドライブチャネルがデグレードに設定）Critical」AutoSupportでケースの自動作成がトリガーされない

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環境

  • Eシリーズ
  • SANtricity OS 11.80以降
  • StorageGRID
  • AutoSupport（ASUP）

問題

  • E-Series Notification (Drive channel set to Degraded) CRITICAL ASUPでケースの自動作成はトリガーされません。
  • メジャーイベントログには、重大イベントが次のように記録されます。
B:2/10/25, 10:39:57 AM (10:39:57) 18555 1209 Drive channel set to Degraded - Drive-side: channel 2 <--CRITICAL
B:2/10/25, 10:39:57 AM (10:39:57) 18554 1513 Individual drive - Degraded path - Drive-side: channel 2 <--CRITICAL

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