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管理プロセスがハングしたため、Webサービス設定へのアクセス中にエラーが発生しました

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Category:
ontap-9
Specialty:
core
Last Updated:

環境

  • ONTAP 9
  • FAS
  • AFF

問題

  • ノードがリポジトリ内のONTAPイメージの検証に失敗する: 
cluster1::> cluster image validate -version 9.7P17
Warning: Unable to list entries on node node2. Internal error. An error occurred while accessing the web services
configuration.
Error: show failed: Failed to retrieve status from RDB. Ensure that cluster is healthy and retry the operation.
 
または

cluster1::> cluster image validate -version 9.11.1P3

Warning: Unable to list entries on node node2. Timeout: Operation "web_server_iterator::get_imp()" took longer than 25 seconds to complete [from mgwd on node "node1" (VSID: -1) to mgwd at 169.XX.XX.12]
Error: show failed: Failed to retrieve status from RDB. Ensure that cluster is healthy and retry the operation.

  • system services web node showが同じエラーで失敗します:

cluster1::> system service web node show
                       HTTP    HTTP  HTTPS                  Total        Total
Node          External Enabled Port  Port  Status   HTTP Requests Bytes Served
------------- -------- ------- ----- ----- -------- ------------- ------------
node1          true     true    80    443   online         1899426   1399790598

Warning: Unable to list entries on node node2. Internal error. An error occurred while accessing the web services configuration.
node3          true     true    80    443   online        23763430   2146994095
node4          true     true    80    443   online        27978257   3685276902

3 entries were displayed.

  • クラスタ管理LIFを他のノードに移行しようと試みても、問題は解決しない。
  • この問題は、qtree削除の実行時など、ONTAPアップグレードが関係しない状況でも発生する可能性があります。

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