メインコンテンツへスキップ

ポートが無効なため、SMTPS経由のAutoSupportが「デスティネーションのSMTP接続チェックに失敗しました」というメッセージで失敗する

Views:
110
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

環境

  • ONTAP 9
  • AutoSupport
  • SMTP認証
  • TLS(SMTPS)を使用したSMTPセキュリティ
  • ユーザ名に「@」記号が含まれていません

問題

  • SMTP    認証を使用したAutoSupport設定でユーザ名に@が含まれていないにもかかわらず、SMTP接続チェックが失敗する

::> autosupport modify -node * -mail-hosts user%40host.com@mailhost:465
Enter password for remote host "mailhost":
Enter password for remote host "mailhost" again:
Warning: SMTP connectivity check failed for destination:
     user%40host.com:********@mailhost:465. Error:
     Timeout was reached when connecting to the server -
     'mailhost:465'
Do you want to continue? {y|n}: n

  • AUTOSUPPORT-CHECK.XML タイムアウトのあるSMTP connectivity check failed for destination を示します。

AutoSupport Check Category:smtp
AutoSupport Check Type :mail-server
Status of the Check:failed
Detailed Description of Error:SMTP connectivity check failed for destination: user%40host.com:465. Error: Timeout was reached when connecting to the server - '<SMTPS_SERVER>:465'
Corrective Action :Possible network configuration issue. Ensure that you have network connectivity

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.