メインコンテンツまでスキップ

NetApp_Insight_2020.png 

MetroCluster monitoring failed in Unified Manager 7.2 with Reason: An internal error has occurred during MetroCluster component refresh due to hex values to the "Reason for Last Reboot" field

Views:
9
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

    

のしんだ

に適用されます

  • OnCommand Unified Manager ( OCUM ) 7.2 のみ
  • すべての MetroCluster バージョンが OCUM 7.2 と相互運用可能です

問題

  • [ 設定 ] メニューの [ クラスタデータソース ] タブの [ 説明 ] 列に、「モニタリングに失敗しました ... 」というメッセージが表示されます。

ユーザが追加したイメージ

  • Event created with title "Event: Cluster Monitoring Failed" and Trigger Condition: "Monitoring failed for cluster <MetroCluster-CLUSTER>.理由: MetroCluster コンポーネントの更新中に内部エラーが発生しました。テクニカルサポートにお問い合わせください。」

ユーザが追加したイメージ

Collecting a support bundle, or directly looking at collected log "ocum-error.log", will have the following entry:

"ERROR [oncommand] [collection-completion-0] [c.n.d.i.m.MccFabricConfigDiscoveryHandler] MetroCluster monitoring failed for <MetroCluster-CLUSTER>"

ERROR [oncommand] [reconcile-1] [affhosmc.chkd.net(incremental@13:58:23.999)] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : com.ctc.wstx.exc.WstxIOException: Invalid UTF-8 middle byte 0xb (at char #34185, byte #31999)

ocumserver.log
ERROR [oncommand] [reconcile-2] [QSCPS040(incremental@00:22:34.950)] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : MetroCluster component monitoring failed. Zapi execution failed XML processing error during ZAPI call storage-bridge-get-iter to QSCPS040: Invalid UTF-8 middle byte 0xb (at char #34126, byte #31999)
com.netapp.dfm.ontap.outbound.zapi.OcumMonitoringFailedException: MetroCluster component monitoring failed. Zapi execution failed XML processing error during ZAPI call storage-bridge-get-iter to <metrocluster name>: Invalid UTF-8 middle byte 0xb (at char #34126, byte #31999)


This will show up in autosupports or output for the 'Reason for last reboot' for the bridge.
 Critical Hardware Error Detected0xED 0x

 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support