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Snapshot のマウント中にタイムアウトが発生したために SMSQL の検証が失敗します

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環境

  • SnapManager for Microsoft SQL Server ( SMSQL ) 7.2.3
  • SnapDrive for Windows ( SDW ) 7.1.5

問題

  • Snapshot のマウント中にタイムアウトが発生したために SMSQL の検証が失敗します。
  • SMSQL バックアップレポートには、 Snapshot をにマウントできないこと Unspecified error 0x80004005が示されています。

[<HOST>] *** VERIFY DATABASE AFTER BACKUP

[<HOST>] Collecting verification information...
[<HOST>] Getting database backup information from SnapInfo file...
[<HOST>] Running verification from local server....
[<HOST>] Mounting Snapshot [<Snapshot>] for [<DRIVE_LETTER>] of Computer [<HOST>]
[<HOST>] SnapManager will use directory [PATH>] to mount snapshot [<Snapshot>]
[<HOST>] Mount point directory [PATH>]
[<HOST>] Snapshot will be mounted on directory [<PATH>]

[<HOST>] Starting SDAPI mount snapshot...
[<HOST>] Preparing LUN '<DRIVE_LETTER>', for SDAPI operation...
[<HOST>] Mounting snapshot: <Snapshot>
[<HOST>] Snapshot mount failed.
[<HOST>] [SDAPI Communication Exception]: Timeout has occurred while waiting for disk arrival notification from the operating system.

[<HOST>] SDAPI failed to mount snapshot.
[<HOST>] [SDAPI Communication Exception]: Timeout has occurred while waiting for disk arrival notification from the operating system.


[<HOST>] Error Code: 0x80004005 
Unspecified error

または

[<HOST>] *** VERIFY DATABASE AFTER BACKUP

[<HOST>] Collecting verification information...
[<HOST>] Getting database backup information from SnapInfo file...
[<HOST>] Running verification from local server....
[<HOST>] Mounting Snapshot [<Snapshot>] for [<DRIVE_LETTER>] of Computer [<HOST>]
[<HOST>] SnapManager will use directory [PATH>] to mount snapshot [<Snapshot>]
[<HOST>] Mount point directory [PATH>]
[<HOST>] Snapshot will be mounted on directory [<PATH>]

[<HOST>] Starting SDAPI mount snapshot...

[<HOST>] Preparing LUN '<DRIVE_LETTER>', for SDAPI operation...
[<HOST>] Mounting snapshot: <Snapshot>
[<HOST>] Snapshot mount failed.
[<HOST>] [SDAPI Communication Exception]: Failed to connect LUN on some or all non-owner nodes.
Please check event log for more details.

[<HOST>] SDAPI failed to mount snapshot.
[<HOST>] [SDAPI Communication Exception]: Failed to connect LUN on some or all non-owner nodes.
Please check event log for more details.


[<HOST>] Error Code: 0x80004005 
Unspecified error

 

  • Snpdrvdbg.log でデバイスのスキャンを再試行したあとにタイムアウトが検出さ rescanAndWaitForDeviceArrival()れたことを示します。

PID:<PID>   TID:<TID>   DiskMountInfo.cpp@2238      Start rescanAndWaitForDeviceArrival()
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@10      Start rescanSCSIBusByDeviceName(), deviceName: \\.\Scsi0:.
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@22      Finish rescanSCSIBusByDeviceName()
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@10      Start rescanSCSIBusByDeviceName(), deviceName: \\.\Scsi1:.
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@22      Finish rescanSCSIBusByDeviceName()
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@10      Start rescanSCSIBusByDeviceName(), deviceName: \\.\Scsi3:.
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@22      Finish rescanSCSIBusByDeviceName()
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@10      Start rescanSCSIBusByDeviceName(), deviceName: \\.\Scsi2:.
PID:<PID>   TID:<TID>   rescanable_scsi_entity.cpp@22      Finish rescanSCSIBusByDeviceName()

PID:<PID>   TID:<TID>   System.cpp@3697      Start CSystem::diskFound
..
PID:<PID>   TID:<TID>   System.cpp@3729      Finish CSystem::diskFound: FALSE
PID:<PID>   TID:<TID>   DiskMountInfo.cpp@2238      Start rescanAndWaitForDeviceArrival()

..

PID:<PID>   TID:<TID>   System.cpp@3729      Finish CSystem::diskFound: FALSE
PID:<PID>   TID:<TID>   localerror.cpp@82      Is_VDS_ITF_Error(): false.
PID:<PID>   TID:<TID>   localerror.cpp@94      Is_WMI_ITF_Error(): false.
PID:<PID>   TID:<TID>   DiskMountInfo.cpp@2261      Timeout has occurred while waiting for disk arrival notification from the operating system.
 HRESULT 0xc004027c.

注:Snpdrvdbg.log このエラーは、他のノードが Windows クラスタ構成の場合に表示されます。

 

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