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メールホスト上の問題をリレーしているため、 Data ONTAP 7-mode から AutoSupport E メールが受信されません

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Votes:
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Category:
data-ontap-8
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core
Last Updated:

に適用されます

  • clustered Data ONTAP
  • Data ONTAP 7-Mode
  • SMTP
  • AutoSupport

問題

ネットアップのコントローラは、 SMTP メールホストサーバを使用して netapp.com などの外部の E メールアドレスに AutoSupport の E メールをリレーできません

。同様のエラーメッセージが表示されます。

  • message: 550 5.7.1 Unable to relay
  • READMSG:554 Mail from user@domain.com rejected for policy reasons
  • message: Access denied: 550
[ 自動サポート履歴 ] をチェックします
  • >autosupport history show

       Seq                   Attempt  Percent  Last
Node      Num   Destination Status         Count   Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
node01    1680   smtp     transmission-failed  15     -     5/28/2020 02:20:53

  • autosupport history show -seq-num ### -instance」コマンドLast ErrorFailed sending data to the peerを使用して特定のシーケンスを確認し、「」コマンドを使用します。  

Node> system autosupport history show -seq-num 1680 -instance

               Node: node01
   AutoSupport Sequence Number: 1680
Destination for This AutoSupport: smtp
          Trigger Event: callhome.management.log
       Time of Last Update: 5/28/2020 02:20:53
        Status of Delivery: transmission-failed
        Delivery Attempts: 15
       AutoSupport Subject: MANAGEMENT_LOG
           Delivery URI: mailto:autosupport@netapp.com
            Last Error: Failed sending data to the peer 
        Time of Generation: 5/28/2020 00:01:51
   AutoSupport Compressed Size: 131.4KB
         Percent Complete: -
          Rate of Upload: -
    Time Remaining for Upload: 0s
  AutoSupport Decompressed Size: 476.0KB
    Total Collection Time (ms): 6257

詳細なエラーメッセージは notifyd.log/mroot/etc/log/mlog/notifyd.log 、 AutoSupport サブシステムでによってログに記録されたエラーをで確認するか、組織のメールホストログを確認することで確認できます。

notifyd.log の確認方法

>rdfile /etc/log/mlog/notifyd.log

出力例:

(emittime: 8/6/2017 01:16:27) (message: RCPT TO:<autosupport@netapp.com>)
(emittime: 8/6/2017 01:16:27) (message: SMTP 0x8115ae810 state change from MAIL to RCPT)
(emittime: 8/6/2017 01:16:32) (message: 550 5.7.1 Unable to relay)

または

(emittime: 7/7/2017 05:10:31) (message: DO phase starts)
(emittime: 7/7/2017 05:10:31) (message: MAIL FROM:<user@domain.com>)
(emittime: 7/7/2017 05:10:31) (message: SMTP 0x812b31810 state change from STOP to MAIL)
(emittime: 7/7/2017 05:10:31) (message: 554 Mail from user@domain.com rejected for policy reasons.)

または

(emittime: 3/11/2015 10:11:58) (message: Access denied: 550)

 

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