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ONTAP : HTTP/1.1 302 一時的に移動されたエラーのため、 AutoSupport によるメッセージの送信が失敗します

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Category:
ontap-9
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core
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に適用されます

  • ONTAP 9
  • HTTP
  • HTTPS
  • AutoSupport

問題

ネットアップコントローラが特定のメッセージをすべて送信できない。この場合、送信に失敗しました ディスクメッセージです

 

[ 自動サポート履歴 ] をチェックします
  • Cluster::>autosupport history show

       Seq                   Attempt  Percent  Last
Node      Num   Destination Status         Count   Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
node01    1680   http     transmission-failed  15     -     5/28/2020 02:20:53

 

  • system autosupport history show -seq-num ### -instance」コマンドLast ErrorUnknown errorを使用して特定のシーケンスを確認し、「」コマンドを使用します。  

Cluster::> system autosupport history show -seq-num 1680 -instance

               Node: node01
   AutoSupport Sequence Number: 1680
Destination for This AutoSupport: http
          Trigger Event: callhome.sdsk.fault
       Time of Last Update: 5/28/2020 02:20:53
        Status of Delivery: transmission-failed
        Delivery Attempts: 15
       AutoSupport Subject: SPARE DISK FAILED Shelf 0, Bay 0, Model [X357_S16433T8ATE]
           Delivery URI: support.netapp.com/put/AsupPut/
            Last Error: Unknown error 
        Time of Generation: 5/28/2020 00:01:51
   AutoSupport Compressed Size: 131.4KB
         Percent Complete: -
          Rate of Upload: -
    Time Remaining for Upload: 0s
  AutoSupport Decompressed Size: 476.0KB
    Total Collection Time (ms): 6257


詳細なエラーメッセージは、を表示して確認できます notifyd.logAutoSupport サブシステムにエラーが記録されたことを確認します /mroot/etc/log/mlog notifyd.log です

notifyd.log の確認方法


::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

出力例:

(message: HTTP 1.1 or later with persistent connection, pipelining supported)
(message: HTTP/1.1 302 Moved Temporarily)
(message: Date: Thurs, 28 May 2020 13:56:06 GMT)
(message: Marked for [closure]: Connection: close used)
(message: Connection: close)
(message: Via: HTTPS/1.1 mcn-websense-cg.opm.gov)
(message: Location: http://172.26.23.40:15871/cgi-bin/blockpage.cgi?ws-session=1465034389)
(message: Content-Length: 0)
(message:
(message: STATE: PERFORM => DONE handle 0x809d98008; line 1986 (connection #1))
(message: multi_done)
(message: Closing connection 1)
(message: The cache now contains 0 members)
(message: TLSv1.2 (OUT), TLS alert, Client hello (1):)
(message: Expire cleared)
(message: deliver_http_asup: HTTP PUT request failed, code: 302, chunk: 0 of 0)

 

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