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E シリーズ BMC が応答しないため、ハードウェアアラートが誤ってポジティブにトリガーされる可能性があります

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環境

  • NetApp Eシリーズ
  • SANtricity OS 11.70.1R1以降(11.70.4より前)
  • NetApp EF300およびEF600

問題

  • コントローラのBMC (ベースボード 管理 コントローラ) が応答していません MEL (メジャーイベントログ):
A:10/29/21, 12:35:33 PM (12:35:33) 2800 2868 The controller's BMC was unresponsive and the recovery process successfully 
recovered the BMC - Shelf 99, Bay A
A:10/29/21, 12:34:31 PM (12:34:31) 2799 2867 The controller's BMC is unresponsive - Shelf 99, Bay A
  • メジャーイベントログで は、次のような誤検出ハードウェアアラートが報告されることもあります。

A:11/22/21, 11:16:25 AM (11:16:25) 1676 280b Controller shelf component failed - Shelf 99, Controller 1, Fan canister 5, Bay 1 <--CRITICAL

  • EシリーズサポートバンドルおよびAutoSupport(Dom0-bmc-logs-%.7Z)には、wathcdogタイムアウトのリセットがトリガーされたことを示す次のBMCイベント(sp_system_event_log.txt)が含まれています。

 740 | 01/01/2000 | 00:00:30 | Power Supply #0x72 | Presence detected | Asserted
 741 | 01/01/2000 | 00:00:30 | Power Supply #0x73 | Presence detected | Asserted
 742 | OEM record f2 | Watchdog1 Timeout
 743 | OEM record f2 | Pilot Software reset
 744 | 01/01/2000 | 00:00:36 | Battery #0x4f | State Deasserted
 745 | 01/01/2000 | 00:00:38 | System Event #0xff | Timestamp Clock Sync | Asserted
 746 | 11/16/2022 | 19:37:07 | System Event #0xff | Timestamp Clock Sync | Asserted

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