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ディスクシェルフ障害 LED が点灯し、 EMS ログに「 Host Port Fail Disabled due to Excessive Invalid DWORD error 」と表示される

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11
Visibility:
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Category:
disk-shelves
Specialty:
hw
Last Updated:

のしんだ

に適用されます

  • Data ONTAP 8
  • ONTAP 9
  • FAS series
  • AFF series
  • All the NetApp external SAS shelves connected.

問題

  • Disk Shelf fault LED is on
  • EMS log has error information about disk shelf. Examples:

Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: ds.sas.running.disparity:debug]: [HST2] on channels 0a shelf ID 11 IOM A bay - reports running disparity errors.
Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: ds.sas.hostphy.disableErr:alert]: [HST2] on channels 0a shelf id 11 IOM A disabled due to excessive invalid dword error.
Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM

 

3/10/2020 02:01:49  MCC    ERROR         asup.post.drop: AutoSupport message (System Notification from node-01 (HOST_PORT_FAIL - Disabled by IOM) ALERT) for host (0) was not posted to NetApp. The system will drop the message.
3/10/2020 00:19:56  MCC    ALERT         callhome.hostport.disable: Call home for HOST_PORT_FAIL - Disabled by IOM
3/10/2020 00:19:56  MCC    ALERT         ds.sas.hostphy.disableErr: [HST2] on channels 0c shelf id 22 IOM BDisabled due to excessive invalid dword error.

Tue Mar 10 09:17:59 CST [MCC: dsa_worker3: ses.exceptionShelfLog:debug]: Retrieving Exception SES Shelf Log information on channel 0c IOM module B disk shelf ID 22.
Tue Mar 10 09:19:11 CST [MCC: dsa_worker3: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B  reports an invalid word error.
Tue Mar 10 09:19:20 CST [MCC: dsa_worker4: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B  reports invalid word errors.
Tue Mar 10 09:21:26 CST [MCC: dsa_worker4: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B  reports invalid word errors.
Tue Mar 10 09:42:20 CST [MCC: dsa_worker2: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B  reports invalid word errors.
Tue Mar 10 09:45:56 CST [MCC: dsa_worker3: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B  reports invalid word errors.

  • "Invalid DWord errors" increasing at the "sasadmin expander_phy_state" output. Example:

Expander phy state on 0c.22 (NETAPP  :DS21212IOM12A    SHJSGXXXXXXXXXX):
                              Pwr         Invald Disprt Loss   Phy    CRC    Phy                   
                          Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA           
PHY/BAY STATE             ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt    Cnt    Affiliation    
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 0/P0:0 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 1/P0:1 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 2/P0:2 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 3/P0:3 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 4/P1:0 Disabled        
 5/P1:1 Disabled        
 6/P1:2 Disabled        
 7/P1:3 Disabled        
 8/P2:0 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      3      ----------------
 9/P2:1 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      3      ----------------
10/P2:2 12.0 Gb/s         --- --- --- --- 947    24     0      0      0      3      ----------------
11/P2:3 12.0 Gb/s         --- --- --- --- 1      0      0      0      0      3      ---------------

 

 

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