ディスクシェルフ障害 LED が点灯し、 EMS ログに「 Host Port Fail Disabled due to Excessive Invalid DWORD error 」と表示される
のしんだ
に適用されます
- Data ONTAP 8
- ONTAP 9
- FAS series
- AFF series
- All the NetApp external SAS shelves connected.
問題
- Disk Shelf fault LED is on
- EMS log has error information about disk shelf. Examples:
Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: ds.sas.running.disparity:debug]: [HST2] on channels 0a shelf ID 11 IOM A bay - reports running disparity errors.
Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: ds.sas.hostphy.disableErr:alert]: [HST2] on channels 0a shelf id 11 IOM A disabled due to excessive invalid dword error.
Thu May 07 11:23:12 +0200 [node_name: dsa_worker4: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM
3/10/2020 02:01:49 MCC ERROR asup.post.drop: AutoSupport message (System Notification from node-01 (HOST_PORT_FAIL - Disabled by IOM) ALERT) for host (0) was not posted to NetApp. The system will drop the message.
3/10/2020 00:19:56 MCC ALERT callhome.hostport.disable: Call home for HOST_PORT_FAIL - Disabled by IOM
3/10/2020 00:19:56 MCC ALERT ds.sas.hostphy.disableErr: [HST2] on channels 0c shelf id 22 IOM BDisabled due to excessive invalid dword error.
Tue Mar 10 09:17:59 CST [MCC: dsa_worker3: ses.exceptionShelfLog:debug]: Retrieving Exception SES Shelf Log information on channel 0c IOM module B disk shelf ID 22.
Tue Mar 10 09:19:11 CST [MCC: dsa_worker3: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B reports an invalid word error.
Tue Mar 10 09:19:20 CST [MCC: dsa_worker4: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B reports invalid word errors.
Tue Mar 10 09:21:26 CST [MCC: dsa_worker4: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B reports invalid word errors.
Tue Mar 10 09:42:20 CST [MCC: dsa_worker2: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B reports invalid word errors.
Tue Mar 10 09:45:56 CST [MCC: dsa_worker3: ds.sas.invalid.word:debug]: [HST2] on channels 0c shelf ID 22 IOM B reports invalid word errors.
- "Invalid DWord errors" increasing at the "sasadmin expander_phy_state" output. Example:
Expander phy state on 0c.22 (NETAPP :DS21212IOM12A SHJSGXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
0/P0:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
1/P0:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
2/P0:2 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
3/P0:3 12.0 Gb/s --- --- --- --- 0 0 0 0 0 1 ----------------
4/P1:0 Disabled
5/P1:1 Disabled
6/P1:2 Disabled
7/P1:3 Disabled
8/P2:0 12.0 Gb/s --- --- --- --- 0 0 0 0 0 3 ----------------
9/P2:1 12.0 Gb/s --- --- --- --- 0 0 0 0 0 3 ----------------
10/P2:2 12.0 Gb/s --- --- --- --- 947 24 0 0 0 3 ----------------
11/P2:3 12.0 Gb/s --- --- --- --- 1 0 0 0 0 3 ---------------