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EMS ログに「 sp.userlist.update.failed 」エラーが表示される

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Category:
aff-series
Specialty:
hw
Last Updated:

のしんだ

環境

  • AFF A400 、 AFF-A300
  • FAS 8300 、 FAS 8700 、 FAS 8200
  • サービスプロセッサファームウェア 5.6 、 5.7 、 5.8

問題

  • EMS ログで次のエラーが報告されます

例:

[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7). 

[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration..
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).

 

  • SP の構成情報がunknown「 onsysconfig -a 」出力になります。

例:

Service Processor           Status: Online
Firmware Version:   5.5P1
    

Ethernet Link:      down, full duplex, auto-neg complete
Using DHCP:         no
IPv4 configuration:
IP Address:        unknown
Netmask:           unknown
Gateway:           unknown

 

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