BlueXP からの導入後にコネクタのステータスが不明

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環境

BlueXPコネクタ
Amazon Web Services（AWS）

問題

BlueXP からのコネクタの展開が失敗し、 BlueXP コンソールでコネクタが不明と表示される。EC2インスタンスは AWSコンソールで稼働しているが、コマンドを使用してチェックしたときにコンテナが実行されていないdocker ps

導入に失敗したときにBlueXP GUIに表示されるエラー：

{"message":"Waiting for agent to be active...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Polling connector status...","priority":"info"}
 {"message":"Failed to deploy connector.","priority":"error"}
 {"message":"Connector is not ready. Attempts exhausted.","priority":"error"}
 {"message":"Error: Connector is not ready. Attempts exhausted.\n   at n.project (https://cloudmanager.netapp.com/static/js/AddConnector.xxxxxx.chunk.js:1:xxxx)\n   at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n   at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n   at n.notifyNext (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxxx)\n   at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n   at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n   at https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:1:xxxxx","priority":"error"}

BlueXP インストールログに表示されるエラー：

[INFO] 2025-05-06T17:11:21.509Z {"title":"Waiting for OCCM, It may take few minutes","success":false,"errorTitle":"Timed out waiting for http://localhost/service-manager/isHealthy","errorDescription":"Waited for 600 seconds","data":{"success":false,"requiredUrl":{"url":"http://localhost/service-manager/isHealthy","expectedStatus":[200]},"text":"connect ECONNREFUSED 127.0.0.1:80","axiosError":{"message":"connect ECONNREFUSED 127.0.0.1:80","name":"Error","stack":"Error: connect ECONNREFUSED 127.0.0.1:80\n   at TCPConnectWrap.afterConnect [as oncomplete] (node:net:xxxx:xx)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":3000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"headers":{"Accept":"application/json, text/plain, */*","User-Agent":"axios/x.xx.x"},"method":"get","url":"http://localhost/service-manager/isHealthy"},"code":"ECONNREFUSED","status":null}}}