メインコンテンツへスキップ

[Failed and renew license stopped from connector]

Views:
1
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
bluexp
Last Updated:

環境

  • BlueXPコネクタ
  •  必要なエンドポイントへのネットワーク接続は問題ありません。

問題

  • Working EnvironmentがFailedと表示される
  • ライセンスの更新がコネクタから停止しました。
  • Server.log に、次の エラーメッセージを示します。

2025-03-23 21:13:40,591 UTC ERROR [Update all CVOs statuses    ] [EhQ1lL5z] [        ] [System      ] (simplicator-akka.actor.default-dispatcher-54832) [SimplicatorServerActor:304] The supplied authentication is invalid
com.netapp.oncloud.simplicator.client.common.AuthenticationException: The supplied authentication is invalid

 

2025-03-24 12:10:17,398 UTC ERROR [Renew License          ] [9ajQHi2w] [        ] [System      ] (oncloud-akka.actor.default-dispatcher-4218) [KinesisClient:57] [Response] 401, Map(Date -> Buffer(Mon, 24 Mar 2025 12:10:17 GMT), Connection -> Buffer(keep-alive), Content-Type -> Buffer(application/json), Content-Length -> Buffer(26), x-amz-apigw-id -> Buffer(H7jCgHykIAMEFJQ=), x-amzn-ErrorType -> Buffer(UnauthorizedException), x-amzn-RequestId -> Buffer(8dc6ceca-c4df-4bba-83e4-8e270356f6a9)), {"message":"Unauthorized"}
 

2025-03-24 12:10:17,399 UTC ERROR [Renew License          ] [9ajQHi2w] [        ] [System      ] (oncloud-akka.actor.default-dispatcher-4218) [KinesisClient:87] Failed sending to stream api-gw, error:com.netapp.oncloud.common.exception.OnCloudAuthenticationException: {"message":"Unauthorized"}

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.