メインコンテンツへスキップ

作業環境でサポート登録を実行できません

環境

  • Cloud Manager
  • Cloud Volumes ONTAP(CVO)
  • NetAppサポート サイト
  • 登録

問題

Cloud Manager Webサイトの[NSS Management]タブに、次のエラーメッセージが表示されます。
 
You need to re-enter your existing NetApp Support Site credentials. Click "Update Account" so that Cloud Manager can connect to your account.
 
Cloud Manager
 
NSS経由で登録しようとしたときにエラーが発生しました:
 
Serial Number(s) not valid
 
Cloud Volumes ONTAP(CVO)
 
または
 
There was a problem with your request
Registration for the following serial numbers has failed
Failure Message: S/N already decommissioned
 
Cloud Volumes ONTAP(CVO)
 
サポートダッシュボードで次のエラーが表示されます。
 
Unable to perform support registration on a working environment with status List(deregistered)
 
 
ネットアップサポート
 
 

 

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