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コンソールエージェントが AutoSupport ログをダウンロードできない

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環境

NetAppコンソールエージェント

問題

  • コンソール ページから AutoSupport を手動でダウンロードすると、タイムアウト エラーで失敗します。
  • ログ出力の例：
curl -vvv  https://api.bluexp.netapp.com/occm/api/occm/asup/download-signed
* connect to 13.107.226.70 port 443 failed: Connection timed out
* connect to 13.107.253.70 port 443 failed: Connection timed out
curl: (7) Failed to connect to api.bluexp.netapp.com port 443: Connection timed アウト

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

 

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