メインコンテンツへスキップ

データ分類に断続的にアクセスできなくなり、アップグレードが停止しました。

Views:
1
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
ds_dc
Last Updated:

環境

  • NetApp Console
  • データ分類
  • Google Cloud Provider

問題

データ分類にはアクセスできず、DataSense 1.54へのアップグレードが保留状態のまま停止していました。

The celery_upgrade_scheduler and ~38 other containers looped on: Service [redis] is not ready: Error -3 connecting to redis:6379.

May 21 09:54:37 mcdefrapl043 upgrade_service.sh[1444784]: Running signal_upgrade.sh '/opt/ds_update_service' '53.54.0' '/opt/netapp/Datasense' 'PENDING'

名前解決に一時的な障害が発生しました。インフラコンテナ(redis、postgres、rabbitmq)は正常でしたが、コンテナ間のDNSのみが破損していました。
doc_215887_image_1.png
doc_215887_image_2.png
ログ抜粋: datasense-nginx-1
2026/04/17 13:11:31 [error] 32#32: *81 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /health HTTP/1.1", host: "10.4.30.60"
2026/04/17 13:11:52 [error] 32#32: *87 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/working_environment/scan_status HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"
2026/04/17 13:11:52 [error] 32#32: *86 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/active_directory HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"
2026/04/17 13:11:57 [error] 32#32: *90 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/working_environment?filter_not_in_scope_environments=false HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"
2026/04/17 13:12:08 [error] 32#32: *93 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/saas/is_saas_deployment HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"
2026/04/17 13:12:09 [error] 32#32: *100 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/login/endpoints HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"
2026/04/17 13:12:22 [error] 32#32: *103 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /version HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.