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Hybrid Cloud Control のログインが https://<mNodeIP>/hcc/auth-callback でハングします

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環境

  • NetApp HCI
  • NetApp Hybrid Cloud Control
  • 管理サービス2.x.x.x

問題

管理サービス2.16以降:

  • Can't open HCC -ページが空白で表示される
  • https://mnode/hcc リダイレクトへのアクセス: 

https://<mNodeIP>/hcc/auth-callback?code=8G9oAyFQsjOHYPknIfVc9Oo5fRgPcQFnMyD9CrLfpww&scope=openid%20profile%20element_api%20mnode_api:r%20mnode_api:w%20mnode_upgrade_orchestrator:r%20mnode_upgrade_orchestrator:w%20tm:r%20tm:d&state=3b74c9a4fb5e4e8295f18d1dcc0efe10&session_state=lW0B_FRoRjD4DYTElR4HMs9MhUln2O-i7m9VGjFbj5c.Nwxw1X4dvzI7yTa6ExHCVA

  • mNodeへのSSH接続が応答しない
  • リモートコンソールでmNodeが応答しない
  • CPUの急増は、mNode VMの[vCenter Performance]タブに表示される
  • 管理ノードコンテナサービスが繰り返し再起動する

Dockerコンテナサービスの再起動を確認するには、 追加情報を参照してください

Management Service 2.15.X.X以下:

  • https://mnode/hcc アクセス可能
  • HCCページへのアクセスに関するエラーメッセージ

One or more vCenter instances cannot be reached, causing some information to be unavailable

  • [Nodes - Compute]タブで、次のエラーメッセージが表示されます。

Unable to retrieve information for the following X clusters: <cluster id>

2021 年 2 月 26 日 16_09_55-HCC.png

 

     

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