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Hybrid Cloud Control のログインが https://<mNodeIP>/hcc/auth-callback でハングします

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環境

  • NetApp HCI
  • NetApp Hybrid Cloud Control
  • 管理サービス 2.x.x.x

問題

管理サービス 2.16 以降:

  • HCC を開けません - ページが空白で表示されます
  • https://mnode/hcc リダイレクトへのアクセス: 

https://<mNodeIP>/hcc/auth-callback?code=8G9oAyFQsjOHYPknIfVc9Oo5fRgPcQFnMyD9CrLfpww&scope=openid%20profile%20element_api%20mnode_api:r%20mnode_api:w%20mnode_upgrade_orchestrator:r%20mnode_upgrade_orchestrator:w%20tm:r%20tm:d&state=3b74c9a4fb5e4e8295f18d1dcc0efe10&session_state=lW0B_FRoRjD4DYTElR4HMs9MhUln2O-i7m9VGjFbj5c.Nwxw1X4dvzI7yTa6ExHCVA

  • mNode への SSH 接続が応答しません
  • リモートコンソールで応答しない mNode
  • CPU の急激な増加は、の mNode VM の下に見られます vCenter の Performance タブ
  • 管理ノードのコンテナサービスが繰り返し再起動します

Docker コンテナサービスの再起動を確認するには 、追加情報を参照してください

管理サービス 2.15.X.X 以下:

  • https://mnode/hcc にアクセスできます
  • HCC ページへのアクセスに関するエラーメッセージ

One or more vCenter instances cannot be reached, causing some information to be unavailable

  • [ ノード - 計算( Nodes - Compute ) ] タブで、エラーメッセージ:

Unable to retrieve information for the following X clusters: <cluster id>

2021 年 2 月 26 日 16_09_55-HCC.png

 

 

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