MissingTokenError when "Attempting to retrieve auth token"

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Category:: element-software

Specialty:: hci

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Applies to

NetApp Element software 11.3 & 11.5 & 12.0 & 12.2
Management node (mNode)

Issue

Below outputs observed at the AIQ Collector container (mnode-svc-aiq-collector) logs:

<DATE TIME>:MainThread:[sf.mon.mnode_api_client:get_mnode_settings:101]INFO:Attempting to get session from mnode API <DATE TIME>:MainThread:[sf.mon.mnode_api_client:log_it:36]DEBUG:Retrying sf.mon.mnode_api_client.MNodeApiClient.get_mnode_settings_with_retries in 60.0 seconds as it raised (Unable to decrypt stored MNode auth configuration settings. The data protection keys may have been removed or overwritten.)

<DATE TIME> INFO Attempting to retrieve auth token... /tmp/_MEIpLgicD/urllib3/connectionpool.py:858: InsecureRequestWarning: Unverified HTTPS request is being made. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/la...l#ssl-warnings <DATE TIME> ERROR (missing_token) Missing access token parameter. Traceback (most recent call last): File "mnode-aiq-collector.py", line 390, in main File "mnode-aiq-collector.py", line 30, in startup File "mnode-aiq-collector.py", line 359, in _get_mnode_service_session File "mnode-aiq-collector.py", line 339, in _get_client_credentials_session File "site-packages/requests_oauthlib/oauth2_session.py", line 244, in fetch_token File "site-packages/oauthlib/oauth2/rfc6749/clients/base.py", line 411, in parse_request_body_response File "site-packages/oauthlib/oauth2/rfc6749/parameters.py", line 379, in parse_token_response File "site-packages/oauthlib/oauth2/rfc6749/parameters.py", line 389, in validate_token_parameters MissingTokenError: (missing_token) Missing access token parameter.

xDBVersionMismatch errors when calling SetAuthConfiguration will be shown at the new cluster master's auth log (/var/log/sf-element-auth.info)

<DATE TIME> NODENAME element-auth[22660]: An error occurred while refreshing the key ring. Will try again in 2 minutes. <DATE TIME> NODENAME element-auth[22660]: element_auth_svc.Exceptions.ServiceUnavailableException: Unable to store configuration data to Element API: ms/MSRestAPIServer.cpp:951 6 void solidfire::MSRestAPIServer::SetAuthConfiguration(const solidfire::JsonParams&, Json::Value&): Check failed: [Throw] <DATE TIME> NODENAME element-auth[22660]: Exception: xDBVersionMismatch at void solidfire::ThrowIfFatalError(const solidfire::DBException&, const string&) (cs/DBCommon.cpp:134): DBClient operation failed due to version mismatch at [/elementauth/mNode] <DATE TIME> NODENAME element-auth[22660]: ---> Element.Core.Exceptions.ApiServerException: ms/MSRestAPIServer.cpp:9516 void solidfire::MSRestAPIServer::SetAuthConfiguration(const solidfire::JsonParams&, Json::Value&): Check failed: [Throw] <DATE TIME> NODENAME element-auth[22660]: Exception: xDBVersionMismatch at void solidfire::ThrowIfFatalError(const solidfire::DBException&, const string&) (cs/DBCommon.cpp:134): DBClient operation failed due to version mismatch at [/elementauth/mNode]

Swagger UI cannot login or authenticate with the cluster
Swagger UI gives Internal Server error
Hybrid Cloud Control (HCC) UI gives 500 connection error
HCC UI cannot authenticate with the cluster
mnode-svc-aiq-collector service shows following errors repeatedly:

mnode_mnode-svc-aiq-collector.1.ldqo22pevihd@SF-F9D9 | Sep 12 2020 14:58:49.620 INFO Attempting to retrieve asset information... mnode_mnode-svc-aiq-collector.1.wli9iaea4d1d@SF-F9D9 | Sep 12 2020 10:31:51.407 INFO Attempting to retrieve asset information...