メインコンテンツまでスキップ

ネットアップのコンピューティングノードがレポートを停止し、更新されなくなりました

環境

NetApp HCI

問題

  • ネットアップのコンピューティングノードがレポートを停止しました
  • 関連するAPIメソッド(名前がvCenterで始まるメソッド) がActive IQのクラスタの[API collection]タブで更新されていません
  • NMAログでvCenterに接続しようとすると、ログインが無効になるなどのエントリが表示される(「How to Troubleshoot NetApp Monitoring Agent(NMA)for NetApp HCI can be used to check logs」)
  • コンピューティングノードの変更や追加/削除がActiveIQに反映されません
  • [Compute Utilization]セクションにギャップまたは空が表示されます
  • HCCのエラー/アラート:
    • "code": "inventory.computeInventoryError.vcenterAuthError","message": "Error getting host information from compute service for the hosts. This could be due to an authentication error."
    • Some information may be unavailable because Hybrid Cloud Control can't reach one or more nodes in this installation. Please check the power state and network connectivity for all nodes and ensure in your hypervisor that the witness node virtual machine is powered on, if applicable.
      • One or more vCenter instances cannot be reached, causing some information to be unavailableに関するNetAppのドキュメントを参照してください。
        clipboard_e237c25c955faebb673b255ce1eeb5c5e.png

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.