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Active IQ Unified Manager がクラスタデータを更新できません。エラー:「サーバを更新できません」または「 internal_error 」

のしんだ

環境

  • OnCommand Unified Manager 6.x ( OCUM )
  • OnCommand Unified Manager 7.x ( OCUM )
  • OnCommand Unified Manager 9.4 ( OCUM )
  • OnCommand Unified Manager 9.5 ( OCUM )
  • Active IQ Unified Manager 9.6+ ( AIQUM )

問題

  • UMインスタンスから収集されたサポートバンドルでは、次のエラーメッセージが報告されます。
    • oncommand-um-logs-*
    • ocumserver-debug.*

insert_date 09:15:17,407 DEBUG [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] OCIE JMS notification message received: {DatasourceName=Cluster.fqdn.internal.com, DatasourceID=4, Error0_ClusterManagementIP=Cluster.fqdn.internal.com, PackageName=netappfoundation, PollStartTime=1472735593478, ErrorCount=1, Success=false, DurationTime=123147, Error0_Message=Cannot update server (com.netapp.oci.server.UpdateTaskException [339-132-983]), NotificationType=PACKAGE_COMPLETED, Error0_Type=INTERNAL_ERROR, UpdateTime=1472735717403, Error0_Port=443, MessageType=PACKAGE_NOTIFICATION}
 

  • このエラーが発生すると、Unified Manager Webインターフェイスで「Cluster Monitoring Failed」というエラーが表示されることがあります。
  • 「内部エラー」のタイムスタンプ時にAIQUMサーバに表示されるパフォーマンスグラフのギャップ

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