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POSTアップグレード手順のレポートで、名前が既に存在することを示して失敗しました

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virtual-storage-console-for-vmware-vsphere
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環境

NetApp ONTAP tools for VMware vSphere v10

問題

  • NetApp ONTAP tools for VMware vSphere(OTV)v10.5からv10.5P1へのアップグレードが失敗します
  • ONTAP tools Manager概要ページを確認すると、アプライアンスが劣化していると報告されます
  • 同じページで詳細を表示を選択すると、元のバージョン(10.5.1758728760)が表示されます
  • OTVプラグインでバージョンを確認すると、更新されたバージョン(10.5.1767930180)が表示されます
  • ansible_runログを確認すると、以下の内容が表示されます:

19-05-2026_14:20 : The task 'Get Vault root token' failed with output: ''
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error code: 500
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error message: 500 Internal Server Error
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error content: {"error":{"code":"app_internal_error","message":"ServerFaultCode: The specified key, name, or identifier '' already exists."
,"resolution":"Contact NetApp support."}}

Tue May 19 14:33:43 2026 : Failed to patch vCenter with GUID "GUIDOFOURVCENTER"

Tue May 19 14:35:42 2026 : Post upgrade steps failed. But continuing the upgrade.
Tue May 19 14:35:45 2026 : Failed to update appliance status.

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