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POSTアップグレード手順のレポートで、名前が既に存在することを示して失敗しました

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Category:
virtual-storage-console-for-vmware-vsphere
Specialty:
virt
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環境

NetApp ONTAP tools for VMware vSphere v10.4, v10.5

問題

  • VMware vSphere向けNetApp ONTAP tools(OTV)のv10.4またはv10.5からv10.5P1またはv10.5P2へのアップグレードが失敗します
  • ONTAP tools Managerの「Overview」ページを確認すると、アプライアンスが「Degraded」と報告されます
  • この同じページで「View Details」を選択すると、元のバージョンが報告されます。例:10.5.1758728760
  • OTVプラグインでバージョンを確認すると、更新後のバージョンが報告されます。例:10.5.1767930180
  • ansible_runログを確認すると、以下が表示されています:

19-05-2026_14:20 : The task 'Get Vault root token' failed with output: ''
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error code: 500
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error message: 500 Internal Server Error
Tue May 19 14:33:43 2026 : HTTP POST/PATCH error content: {"error":{"code":"app_internal_error","message":"ServerFaultCode: The specified key, name, or identifier '' already exists."
,"resolution":"Contact NetApp support."}}

Tue May 19 14:33:43 2026 : Failed to patch vCenter with GUID "GUIDOFOURVCENTER"

Tue May 19 14:35:42 2026 : Post upgrade steps failed. But continuing the upgrade.
Tue May 19 14:35:45 2026 : Failed to update appliance status.

  • OTV CLI ログバンドルを収集した後、/var/log/upgrade-run.log ファイルには次の内容が表示されます:

Tue May 19 14:33:43 2026 : SecretUrl: https://<otv-fqdn-ip>:8443/virtualization/api/v1/auth/vault/secrets.
Tue May 19 14:33:43 2026: Login URL : https://<otv-fqdn-ip>:8443/virtualization/api/v1/auth/vcenter-login
Tue May 19 14:33:43 2026 : HTTP POST error code get jwt token: 400.
Tue May 19 14:33:43 2026 : HTTP POST error message get jwt token: 400 Bad Request.
Tue May 19 14:33:43 2026 : HTTP POST error content get jwt token: {"statusCode":400,"timestamp":"2026-05-19T14:33:43.707+00:00","message":"Index 0 out of bounds for length 0","description":"uri=/api/v1/auth/vcenter-login"}.
Tue May 19 14:33:43 2026 : An error occurred while fetching vcenter login token for vcenter <vcguid>

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