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SnapCenter を使用して Windows LUN を別のホストにクローニングするときに、「バックアップ情報を取得できませんでした」というメッセージが表示されます

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のしんだ

環境

SnapCenter Plug-in for Windows 4.3x 以前

問題

SnapCenter の GUI を使用して、バックアップから別のホストに Windows LUN をクローニングすると失敗し、 SnapManagerWeb.log で次のエラーが表示されます。 


2019-11-22T08:51:08.4389391+01:00 DEBUG SnapManagerWeb_12505 PID=[4348] TID=[76] Failed to query backup info
2019-11-22T08:51:08.4389391+01:00 ERROR SnapManagerWeb_12505 PID=[4348] TID=[76] Failed to create clone request. System.Exception: Failed to get backup information 
  en SnapManager.SMSDAL.BackupDAL.GetBackupInfo(SmGetBackupDetailsRequest request)
  en SnapManager.SMSDAL.CloneHelper.GetBackupInfo(SmBackupInfo backupInfo, SmCreateCloneRequest inputRequest, SmCloneConfiguration cloneConfiguration)
  en SnapManager.SMSDAL.CloneHelper.CreateCloneRequestsForHosts(SmCreateCloneRequest inputRequest)

 

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