SCEとSCWプラグインの4.6または4.7へのアップグレードでnavssprvプロバイダの登録に失敗する

環境

• SnapCenter Server （SC） 4.6/4.7
• SnapCenter Plug-in for Microsoft Exchange Server （SCE） 4.6/4.7
• SnapCenter Plug-in for Microsoft Windows Server （SCW） 4.6/4.7
• Data ONTAP VSS Provider （navssprv）

問題

• SCE および SCW を 4.6 または 4.7 にアップグレードすると、navssprv の登録に失敗し、次のエラーが ジョブの詳細に表示されます：

A fatal error occurred during Installation. Check the Installer log "\\Host_IP\C$\Windows\SnapCenter plugin\Install_id\SnapCenter_Windows_Host_Plug-in_Install_id.log" for more information

• SCEホスト上のC:\Windows\SnapCenter plugin\SnapCenter_Windows_Host_Plug-in_Install_<Job_ID>.log で次のエラーが確認されました：

(ISP Action): SUITE_INSTALLDIR for SCW Plugin = <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): BI_SERVICEACCOUNT = ".\LocalSystem"
(ISP Action): Program Executable Path = "<installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\navssprv.exe"
(ISP Action): Program Command Line = -r service -a ".\LocalSystem"
(ISP Action): LaunchProgram: Working Directory: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): LaunchProgram: LaunchApplication Result: -1
(ISP Action): LaunchProgram: LaunchApplication Program exit code: 1155, Exit message: No application is associated with the specified file for this operation.
(ISP Action): LaunchProgram: Program Value: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\regsvr32 
(ISP Action): LaunchProgram: Command Line: VSSProviderSupportPS.dll
(ISP Action): LaunchProgram: Working Directory: <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\
(ISP Action): LaunchProgram: LaunchApplication Result: -1
(ISP Action): LaunchProgram: LaunchApplication Program exit code: 2, Exit message: The system cannot find the file specified.
(ISP Action): LaunchProgram: End...
(ISP Action): RegisterVSSProvider: Register VSS Provider Result: 0 .
(ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .
(ISP Action): ISInstallMode = 0
(ISP Action): RegisterVSSProvider: ERROR: Failed to Configure the VSS Provider
Action returned value 0x00000643
Action 'SCW_RegisterVSSProvider' returned status 0x80070643
Original exit status: 0x80070643, final exit status: 0x00000643

• SCE、SCW、SMCore のインストールログには、正常にインストールされたことが記録されます。
• SC Hosts ビューには Services Stopped が Overall Status に表示され、 Version が更新されていない可能性があります