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SnapCenter Server のアップグレード後に SnapCenter プラグインのアップグレードが失敗する

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環境

  • NetApp SnapCenter Server(SC
  • SnapCenter Plug-in for Microsoft Windows Server(SCW
  • SnapCenter Plug-in for Microsoft Exchange Server(SCE
  • SnapCenter Plug-in for Microsoft SQL Server(SCSQL

問題

  • SnapCenter Serverをバージョン4.9->5.0->6.1にアップグレードしたあと、バックアップ対象ホスト(Windows、Exchange、SQL)上のSnapCenterプラグインをアップグレードしようとすると失敗します。
  • SnapCenter GUI:プラグインのステータスに「Upgrade Mandatory」と表示されます。
  • プラグインのアップグレード ジョブが失敗し、ジョブ ログに次のようなエラーが記録されます:The installation failed. Please check the installation log for details

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