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Oracleのアップグレード後にデータベースを検出またはバックアップできない

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snapcenter
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snapx<a>2009162335</a>
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環境

  • Oracle 4.6P1(SCO)用SnapCenter プラグイン
  • Oracle v12.2
  • Oracle v18.3

問題

Oracleをv.12.2から18.3にアップグレードすると、SCOはデータベースを検出またはバックアップできません。
SCO UIでは、データベースが「バックアップに使用できません」と表示され、古いdbのバージョンが表示されます。
バックアップ中に、SPLログで次のエラーが生成されます。
 
2022-05-09T09:53:47.0000180+02:00 DEBUG     DRes-DB1 c.n.o.c.s.d.OracleDatabaseStateService - Entering method  findCurrentDatabaseState with the parameters DatabaseContext [uniqueConfigurationId=323014, sid=DB1, databaseName=DB1, host=Host1.MyDomain.com, port=1521, tnsName=null, rmanCatalogTnsName=, rmanCatalogUserName=, isSysDba=true].
2022-05-09T09:53:47.0000180+02:00 DEBUG     DRes-DB1 c.n.o.c.s.d.OracleDatabaseStateService - Completed method  findCurrentDatabaseState with the  return parameters Empty output.
2022-05-09T09:53:47.0000184+02:00 DEBUG     DRes-DB1 c.n.o.c.s.d.OracleDatabaseStateService - failed to complete method findCurrentDatabaseState  with JVM free memory 1.2 GB and used memory 368.0 MB.
2022-05-09T09:53:47.0000189+02:00 ERROR     DRes-DB1 c.n.o.c.s.d.OracleDatabaseStateService - An exception thrown during the execution of method findCurrentDatabaseState and the exception message is ORACLE-10002: Error received from connection to Oracle database DB1: ORA-12547: TNS:lost contact    

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