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すべてのASUPがEシリーズアレイから送信されなくなりました

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環境

  • NetApp SANtricity OS
  • プロキシサーバ経由のAutoSupport

問題

  • Eシリーズアレイから送信されなくなったすべてのAutoSupport（日次、週次、DBMバックアップなど）が想定どおりに送信されなくなりました。
  • SANtricity UIでアレイからサポートデータを手動で収集しようとすると、次のエラーが表示されます。
    • Error: "Unable to collect support data due to reservation request failure. Please wait a few minutes before retrying the operation. (Web Server 422)" 
  • アレイからAutoSupport On Demandを取得できません。

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