プロキシサーバが設定されている場合にEシリーズHTTPS AutoSupport配信が失敗する
環境
- NetApp Eシリーズ
- SANtricity OS 11.70.3 以降
問題
- プロキシサーバー経由でHTTPS経由でASUPをディスパッチできません。
- EシリーズWebサーバのログ（web-server-trace-log-B.txt）には、ソケットの読み取り/書き込みエラーが原因でAutoSupport配信が失敗していることが示されています。
2023-10-03 14:32:31,030 INFO [SMMonitorTask-42] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DAILY_SCHEDULE
2023-10-03 14:32:31,075 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:945] [requestId=0, deviceId=N/A] Connecting to HTTP proxy server: xx.xx.xx.100:80, IP xx.xx.xx.100
2023-10-03 14:32:31,115 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:951] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:80
2023-10-03 14:32:32,727 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:945] [requestId=0, deviceId=N/A] Connecting to HTTP proxy server: xx.xx.xx.100:80, IP xx.xx.xx.100
2023-10-03 14:32:32,766 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:951] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:80
2023-10-03 14:32:32,808 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Daily.6D039EA000390E460000000062693213.Array_NAME.1696343205185.7z' and writing to output stream
2023-10-03 14:32:53,008 ERROR [SMMonitorTask-42] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed.
Caller 0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller 1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller 2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller 3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller 4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.SocketException: Connection reset by peer (Write failed)