メインコンテンツまでスキップ

PLX 8748スイッチを除くPCI SERRの例外を使用して、Eシリーズ5700コントローラがパニック状態になりました

Views:
41
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

環境

  • NetApp Eシリーズ
  • E5700 / EF570
  • SANtricity OS - 11.40.3および11.5.xより前

問題

  • excLogShow のPCI SERR(システムエラー)例外が記録されたコマンドでコントローラがリブートしました。
    • コマンドは、サポートバンドルおよびAutoSupport 収集の一部として、状態キャプチャデータファイルで使用できます。
 
PCI SERR Exception
PCI-E Root Port to PLX 8748 PCI Switch  (Unit 3)
VID 0x8086 DID 0x6f08 B0:D3:F0
PCI-E Device Status = 0x0004
PCI-E AER Uncorrectable Status = 0x00004000
Header Log 0 = 0x00000000
Header Log 1 = 0x00000000
Header Log 2 = 0x00000000
Header Log 3 = 0x00000000
PCI-E AER Root Error Status = 0x00000057
PCI-E XP Global Status = 0x00020005
PLX PCI Switch to SAS Drive Side2  (Unit 12)
VID 0x10b5 DID 0x8748 B65:D17:F0
PCI-E Device Status = 0x0001
PCI-E AER Correctable Status = 0x00001100
ERROR: PCI CFG ACCESS FAILED FOR BDF[68,0,0], 0x1000:0x0097

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.