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E シリーズの電源装置で障害が発生しました - 電源が入力されていません

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Category:
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環境

  • NetApp Eシリーズ
  • StorageGRIDアプライアンス

問題

  • Recovery Guruのレポート:

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
Subcomponent affected: Power supply (99)

  • ストレージアレイプロファイルで電源/ファンキャニスターと電源装置の電源入力が表示されない:

Power-Fan Canisters Detected:  2
         Power-fan canister (Left) status:  Optimal          
         Part number:                       114-00148+E0     
         Serial number:                     111111111111111  
         Date of manufacture:               Not Available    

         Power-fan canister (Right) status:  No AC power input 
         Part number:                        114-00148+E0       
         Serial number:                      222222222222222    
         Date of manufacture:                Not Available
 

  • 電源装置キャニスターにファンも搭載されたシステム(SG5712、E2812など)の場合は、Recovery Guruに次の障害も報告されます。

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 0
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No

  • AutoSupportが有効になっている場合は、エンドユーザにEメールが送信されます。代わりに、サポートケースをオープンする必要がある場合、ユーザーは24時間以内に応答します。Eメール通知の対象者: E-Series Notification (Power supply failed) CRITICAL
    • SANtricity OS 11.70.3以降では 、電源装置の障害理由が電源入力の喪失である場合、AutoSupportメッセージは送出されません。ただし、SANtricityシステムマネージャでEメール通知が設定されている場合は、エンドユーザにEメールが送信されます(メールサーバとアラートの受信者を設定)。

 

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