EシリーズE28xx以降のプラットフォームで「Persistent controller memory parity error」が報告される

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Category:: e-series-systems

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環境

NetApp E2800
NetApp E5700
NetApp EF600
NetApp EF300
NetApp EF570

問題

AutoSupportケースがオープンされた ESDIAG:E-Series Notification from Node1 (Persistent controller memory parity error) CRITICAL または
(Entering invalid system configuration) CRITICAL has been reported for this system.
メジャーイベントログは、コントローラでメモリパリティエラーが発生したことを示します。
- B:6/20/22, 8:10:22 PM (20:10:22) 1259 2604 Persistent controller memory parity error - Shelf 99, Bay B <--CRITICAL
- B:6/20/22, 8:10:22 PM (20:10:22) 1260 3101 Asynchronous event notification (AEN) posted for recently logged event - Shelf 99, Bay B
- ----> Sense 6/40/81 = Unit Attention - Component Failure - RAID Buffer
- Date/Time: 6/20/22, 8:10:22 PM
  Sequence number: 1259 Event type: 2604 Event category: Error Priority: Critical Event needs attention: true Event send alert: true Event visibility: true Description: Persistent controller memory parity error Event specific codes: 0/0/0 Component type: Controller Component location: Shelf 99, Bay B Logged by: Controller in bay B
  
  Raw data: 4d 45 4c 48 03 00 00 00 eb 04 00 00 00 00 00 00 04 26 18 11 2e d4 b0 62 00 00 00 00 01 00 00 00 00 00 00 00 01 00 00 00 22 00 00 00 22 00 00 00 08 00 00 00 63 00 00 00 02 00 00 00 01 00 00 00 0a 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 42 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 00 00 01 00 00 00 00 00
excLogShow およびhwLogShow （使用可能な場合）は、特定のDIMMのUncorrectable Memory error示します。
-- Log Entry #2 (Core 0) Jun-20-2022 08:10:16 PM ---- Uncorrectable Memory error at 0x8481e0080 (DIMM 1, device 0) sec_bank:10.

---- Log Entry #0 (Core 0) Jun-20-2022 08:10:16 PM ---- Uncorrectable Memory error at 0x8481e0080 (DIMM 1, device 0) sec_bank:10.